Returns & Refunds

Our cancellation window lasts 2 hours after an order is placed. Any cancellation requests made after this 2-hour period will not be accepted. as orders immediately enter our fulfillment queue.

If you are disappointed with your purchase or wish to return an item, please contact contactdripessentials.org@gmail.com in accordance with the following criteria:

• Return Eligibility: Full refunds are issued exclusively for regular-priced items that arrive damaged or defective
• Return Window: Items must be shipped back within 5 days of the delivery date.
• Condition: Returned items must be unworn, unwashed, unused and have all original packaging intact.
• Restocking Fee: Drip Essentials reserves the right to apply a 50% restocking fee for final sale items or delayed/stale returns.
  
• Damaged or Incorrect Items: Damaged, defective or incorrect items must be reported within 2 days of delivery. If issues are not reported within this 2-day time frame, a refund cannot be issued.
  
• Documentation: Return packages must include a completed return request form and the original packing slip to ensure proper processing.
• Drop-Offs: We do not accept in-person return drop-offs at our return center or corporate facility.
• Return Shipping: Drip Essentials does not provide pre-paid return shipping labels. Customers are responsible for all shipping costs associated with returning an item.
  
• Processing Time: Returns are processed within 5 business days after your item(s) are received and inspected at our Return Center.
  
• Proof of Postage: We strongly recommend keeping your proof of postage and shipping your return using a trackable service. Drip Essentials is not liable for return packages that are lost, stolen or damaged in transit.
  

Further remarks: Returns are processed within 5 to 7 business days after your item(s) are physically received and inspected at our Return Center. Depending on your carrier, it may take several days for your package to reach us. Please retain your return tracking number for your records. Once processed and approved, your refund will be issued to your original payment method. 

What if my order arrives damaged, wrong or missing an item?

We've got you covered. If your package doesn't arrive exactly as expected, we'll get it sorted out right away!

Please inspect your items as soon as your delivery arrives. If anything is broken, incorrect, or missing from your package, send an email to support@dripessentials.com within 48 hours of delivery. While we can occasionally offer a brief extension up to 5 business days depending on the situation, reaching out immediately helps us resolve the issue much faster.

I do not want my product anymore, i want to return it.

No worries! We've got you covered.

We accept returns within 5 days of delivery, provided the items are unworn, show zero signs of wear or use, and are returned in their original packaging with the packing slip included.

What should i do if my package is returned to Drip Essentials?

If a carrier cannot deliver your order, it will be marked as "Returned to Sender" in your tracking updates. This usually occurs when address details are incomplete, invalid, or missing key information like an apartment or unit number.

Please Note: Once an order is submitted in our system, we are unable to modify shipping details. To ensure smooth delivery, please double-check that your address - including street numbers, unit numbers, and proper abbreviations - is completely accurate at checkout. Drip Essentials cannot be held responsible for lost, delayed, or mis-delivered shipments resulting from incorrect address details provided during purchase.

Does Drip Essentials distribute refunds?

Yes! If your order is canceled within the allowable time frame, your payment will be refunded directly back to your original payment method.

Additionally, if a package fails to arrive within 60 days from the dispatch date, you are eligible for a full refund.

Store Credit: Standard returns are issued as store credit for future orders. Store credit never expires and can be applied toward any item on our site just like cash. In certain circumstances, full cash refunds may also be granted.

Processing Timelines: Once a refund is initiated, it typically takes 2 to 5 business days to process on our end, and 7 to 10 business days to post to your bank or card statement, depending on your financial institution. 

Have additional questions about refunds or returns? Reach out to our team anytime at support@drippessentials.com and we'll be happy to help!